Refund policy
Returns & Refund Policy
The Englishman Last updated: June 2026
At The Englishman, every item is produced to order especially for you. For this reason we operate a strict returns policy. Please read it carefully before placing your order. Nothing in this policy affects your statutory rights as a consumer.
1. Your 14-Day Right to Cancel
If you are a consumer in the United Kingdom, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, for any reason.
To exercise this right, all of the following conditions must be met:
- You notify us in writing at click.stats.bodycam@gmail.com within 14 days of delivery, quoting your order number.
- You return the item(s) within 14 days of notifying us.
- Items are returned unworn, unwashed, unused and undamaged, with all original tags, labels and packaging intact.
- You are responsible for the cost of return shipping. We strongly recommend a tracked and insured service — we cannot be held responsible for returns lost or damaged in transit back to us.
Once we receive and inspect the returned item, we will refund the price of the goods (and any standard delivery you were charged) within 14 days, to your original payment method.
2. Damaged, Defective or Incorrect Items
We take great care with every order. In the rare event that your item arrives damaged, is defective, or is not the item you ordered, you are entitled to a free replacement or a full refund under the Consumer Rights Act 2015 — at no cost to you.
To process your claim quickly and to protect against fraud, we require that you:
- Contact us at click.stats.bodycam@gmail.com within 48 hours of delivery, quoting your order number; and
- Provide a clear, unedited video and/or photographs that show the damage or defect, together with the original packaging and shipping label.
Once verified, we will arrange a free replacement or full refund (including any shipping you paid). You will not be asked to pay return postage for a confirmed damaged, defective or incorrect item.
3. What Is Not Covered
To the fullest extent permitted by law, we do not offer returns, exchanges or refunds for:
- Items that have been worn, washed, used, altered, or damaged after delivery through misuse, accident or normal wear and tear.
- Items returned without their original tags, labels or packaging.
- Incorrect size or colour selected by the customer. Please check our size guide carefully before ordering. (Your 14-day right to cancel in Section 1 still applies if the item is returned unused and in original condition.)
- Items marked as "Final Sale" or "Clearance" at the time of purchase. (Your statutory rights in relation to faulty goods are unaffected.)
4. Hygiene Items
For hygiene reasons, headwear and any face coverings cannot be returned or exchanged once worn, unless they are faulty.
5. How to Start a Return or Claim
Email click.stats.bodycam@gmail.com with:
- Your order number
- The reason for your return or claim
- For damage/defect claims: your video and/or photographs
We will respond within 2 business days with the return address and instructions. Please do not send any item back before receiving our confirmation.
6. Refunds
Approved refunds are issued to your original payment method within 14 days of us receiving the returned item or verifying your claim. The time it takes for the refund to appear depends on your card issuer or bank.
7. Your Statutory Rights
This policy is offered in addition to, and does not affect, your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Contact: click.stats.bodycam@gmail.com The Englishman — thenglishman.com